LGAGOVA413B - Promote and maintain positive employee relations
Assessor Resource
LGAGOVA413B Promote and maintain positive employee relations
Assessment tool
Version 1.0 Issue Date: May 2024
This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.
This unit covers developing a productive work environment by promoting positive employee relations. The unit is appropriate for supervisors, team leaders and managers across all areas of the organisation.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Prerequisites
Not applicable.
Employability Skills
This unit contains employability skills.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Overview of assessment requirements
A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered
The demonstrated ability to:
consult relevant parties to promote positive employee relations
provide effective counselling opportunities to employees to maintain positive relations
develop grievance processes and procedures to resolve problems, grievances or disputes in a prompt manner that optimises the likelihood of a positive outcome
Context of assessment
Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement.
Relationship to other units(prerequisite or co-requisite units)
To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment
The following assessment methods are suggested:
observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies
written and/or oral questioning to assess knowledge and understanding
completion of workplace documentation
third-party reports from experienced practitioners
completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor
Evidence required for demonstration of consistent performance
Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace that should include:
records and filing system
telephone
council procedures
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
report writing
awards and enterprise agreement interpretation
strategic planning in relation to organisation and employee problem solving and decision making
negotiation with management, unions and employees
communication and consultation
conflict management
counselling
debating and advocacy
project management
Required Knowledge
human resource legislation
methods of consultation with unions, employees and management
counselling policy and procedures
organisational systems
industrial awards and agreements
council policy and procedures regarding performance management and assessment systems
employee training procedures
disciplinary and termination policies and procedures
organisational plans and objectives
human resource planning
all legislation relevant to the organization that impacts on people's performance
internal and external organisational support services for employees
unfair dismissal rules and due process
staff development strategies
grievance procedures
counselling techniques
conflict and grievance resolution strategies
negotiation and mediation techniques
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Counselling may include:
recruitment
training and development
selection
termination
disciplinary
exit interviews
external counselling
career development
A diverse workforce may include any difference between individuals and groups such as:
age
gender
race
nationality
political and philosophical beliefs
specific individual or group characteristics
Specialist advice may include:
legal and employee relations experts
experts in the conduct of formal hearings in the relevant jurisdiction
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Consultation process is established and agreed upon by all parties.
Consultation between managers, supervisors, employees and union representatives is encouraged.
Information on employee relations is assessed, interpreted and provided in a format that is understandable and usable to employees.
All employees, including non-union employees and union representatives, are kept informed on all issues that may affect them.
Decision-making processes are undertaken that involve the participation of all relevant individuals and bodies.
Processes are implemented consistent with council policy and procedures on employee relations.
Counselling is offered to support employees in relation to work difficulties, career aspirations and personal difficulties.
Counselling techniques and styles appropriate to the situation and a diverse workforce are identified.
The counselling environment is selected in accordance with staff needs.
Active listening techniques are applied to formulate responses to employees.
Referrals to appropriate support professionals and agencies are made to aid employee performance and wellbeing where necessary.
Confidentiality principles are strictly adhered to.
Processes and procedures are established and documented to ensure early intervention and identify and minimise problems, grievances or disputes.
Processes and procedures are communicated to, and supported by, all relevant groups and individuals.
Processes and procedures are followed to facilitate solutions to problems, grievances or disputes in a timely manner.
Specialist advice is taken where appropriate and/or when formal hearings are required.
A solution is agreed upon that considers the needs of the organisation and the individuals.
All proceedings are clearly documented in accordance with legislative and council requirements.
Consultation process is established and agreed upon by all parties.
Consultation between managers, supervisors, employees and union representatives is encouraged.
Information on employee relations is assessed, interpreted and provided in a format that is understandable and usable to employees.
All employees, including non-union employees and union representatives, are kept informed on all issues that may affect them.
Decision-making processes are undertaken that involve the participation of all relevant individuals and bodies.
Processes are implemented consistent with council policy and procedures on employee relations.
Counselling is offered to support employees in relation to work difficulties, career aspirations and personal difficulties.
Counselling techniques and styles appropriate to the situation and a diverse workforce are identified.
The counselling environment is selected in accordance with staff needs.
Active listening techniques are applied to formulate responses to employees.
Referrals to appropriate support professionals and agencies are made to aid employee performance and wellbeing where necessary.
Confidentiality principles are strictly adhered to
Processes and procedures are established and documented to ensure early intervention and identify and minimise problems, grievances or disputes.
Processes and procedures are communicated to, and supported by, all relevant groups and individuals.
Processes and procedures are followed to facilitate solutions to problems, grievances or disputes in a timely manner.
Specialist advice is taken where appropriate and/or when formal hearings are required.
A solution is agreed upon that considers the needs of the organisation and the individuals.
All proceedings are clearly documented in accordance with legislative and council requirements
Forms
Assessment Cover Sheet
LGAGOVA413B - Promote and maintain positive employee relations
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
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Result: Competent Not yet competent
Feedback to student
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Assessment Record Sheet
LGAGOVA413B - Promote and maintain positive employee relations
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
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Feedback to student:
Overall assessment result: Competent Not yet competent